What is Expese Rent-To-Own?

We started Expese Rent-To-Own service in Dec 2018 after receiving several requests from Expese.com users who like to rent brand new gadgets with an option to pay over the period. In some instances, they want to rent a gadget right now for the special occasion instead of waiting for it to become available on Expese.com.

So now with Expese Rent-To-Own, you can rent the latest and greatest gadgets with an option to own in 7 months or less.

To learn more about us, visit About Us page.

Is this a legit company?

Oh, we get this question a lot! Please allow us to explain. Expese Rent-To-Own is a subsidiary company of Expese.com. Expese.com has been in existence since 2016. The company was incorporated with the Secretary of State in MA, and you can find us in the corporate database as a "Tabcoinclub.com, Inc" DBA. Expese.com

So in simple words YES, this is a 100% legitimate company.

Then why is Expese Rent-To-Own so cheap compared to other Rent-To-Own companies or gadget rental companies?

Expese was started with one simple mission, to make technology accessible and affordable to everyone. Expese is entirely operated online unlike other giant rent-to-own companies and therefore we can pass on those savings to our users. Also, Expese doesn't spend on advertising, and thus, those savings are passed on to our users.

Again, we are committed to making technology accessible and affordable to everyone. And if you believe in our mission, please support Expese by renting with us!

Ok so, how does it work?

It’s pretty simple…

Step 1: Click on "Rent Now" and set up the subscription by paying the first week subscription (rental) fee upfront.

Step 2: Once your subscription is approved, we will ship out a brand new or like new gadget to you within 3-8 business days.

Step 3: Rent it as long as you want, and after renting it for 30 weeks, it's automatically yours to keep forever. Alternatively, you can buy it out in the first 90 days by paying 90-Day Same as cash price minus paid weekly payments. e.g., if you paid $19 for 4 weeks (total of $76 and if the 90-Day same as cash price is $359), then to buy out after 4 weeks all you pay is $359 - $76 = $283 (plus sales tax).

No Credit Check, No Commitment. No longer need an item you are renting? Simply send it back and cancel your subscription. No penalties, No late fees, No shipping cost.

What if I accidentally break the rental product?

If the gadget is damaged during your rental, you are obligated to file a report within 14 days. Simply send us an email to hello@expese.com, or you can chat with us via text or website. Every product is insured up to 90%, meaning that we will take on 90% of the repair costs in case of damage. Signs of normal usage are entirely covered, but if the damage can not be repaired, you will pay a maximum of 10% of the total Rent-To-Own Cost. Lost or stolen products are not insured.

What if the rental item gets lost or stolen?

Expese accidental damage does not apply if the product is lost or stolen and therefore under the rental agreement a user will be responsible for continuing to pay for the subscription/rental fee until the user pays the full Rent-To-Own cost of the product. In the case of a lost or stolen rental item, please contact Expese customer service immediately by emailing us to hello@expese.com

How can I make extra payments towards owning the product in 30 weeks or less?

To make extra payments towards your Rent-To-Own agreement, please contact customer service by emailing us to hello@expese.com

Is there a shipping cost?

Nope, all Expese rentals come with free shipping both ways. Enjoy the Free Shipping!

How long does it take for me to get the rental item?

If you are an existing Expese user with good standing, you will have your requested rental item within 2 business days. For new users, it may take 4 - 8 business days to receive the rental item due to the on-boarding process time.

What does ‘own it in 7 months or less’ mean?

Let's not complicate Rent-To-Own. Therefore we made it easy & simple to understand.

So, under the Expese rental agreement, rent any item for 30 weeks, and it's automatically yours to keep it forever.

OR

Buy it out within first 90 days to take advantage of 90-day same as cash price.

How old do I need to be to Rent with Expese RTO (Rent-To-Own)?

You must be 18 years or older to rent with Expese.com.

What are the qualification requirements to rent with Expese?

At Expese we don't believe in the old school credit check process; therefore, we don't even ask for your social security number.

However, to rent with Expese you must be a Massachusetts resident and must sign up using Debit Or Credit Cards. Must provide the proof of address by providing a valid government-issued photo ID and/or the most recent Bank Statement or Utility Bill.

Please note, Expese reserves rights to reject a rental request at its sole discretion and don't provide a reason for the rejection. In case if we are unable to accept your rental request, Expese will refund your first-week payment within 2-3 business days.

Does the rental item come with the warranty?

Yes, all the rental products come with one year of manufacture warranty.

How do I return the rental item?

It's easy, and it's free to return the rental item to Expese.

Step 1: Request a prepaid return label by emailing us to hello@expese.com

Step 2: Pack your rental item in its original box with all the original accessories and drop it off at the carrier location. Please see the prepaid return label for the carrier name. Expese uses USPS, FedEx or UPS.

Step 3: Please be sure to acquire the drop-off receipt and retained with you for up to 90 days. Just in case if we need to reach out to the carrier.

How can I request a duplicate prepaid return label?

To request a duplicate prepaid return label please us to hello@expese.com

Are all Products New?

Yes, by default all products are Brand New (unless you select used condition during checkout) with all the original accessory and packaging. However, if you are not satisfied with the product you received, you can always request a replacement within 14 days from the day you received the item.

At Expese we proudly offer a 100% satisfaction guarantee.

What is Expese Rent-To-Own?

Expese Rent-To-Own gives you the flexibility to rent the products that you want now. With an option to own it in 12 months or less.

Expese made Rent-To-Own easy to understand and simple to use.

Is there a credit check?

Nope, Expese rental doesn't require a credit check whatsoever. Unlike other Rent-To-Own places, we don't even ask for your social security number.

At Expese we are committed to making technology affordable and accessible to everyone.

What if I am not able to pay the weekly rental fee after renting it for a few weeks?

We understand circumstance could change, and therefore there is no commitment. If you are unable to make weekly payments, simply return your rental within 7-days from the day your subscription is canceled. That's all!

How can I cancel my subscription?

To cancel your subscription, please return your rental using the prepaid return label. Once we receive your rental, we will cancel your subscription right away.

Should I keep the original delivery box?

Yes, we highly recommend keeping the delivery box & it's original packaging. If you decide to return your rental, it will come in handy.

Will I get exactly what I ordered?

Yes, we try our best you get the product that you ordered. In case if you are not satisfied with the product you received simply request a free exchange.

At Expese we proudly offer 100% satisfaction guarantee

How can I contact Expese Rent-To-Own Customer Service?

The best way to get in touch with us is via email to hello@expese.com or you can drop us a message on our facebook Page

Please note; our regular business hours are Monday through Friday 9:00 am to 5:00 pm EST and Expese and its team celebrate all the major public holidays. Please allow us 1-2 business days to respond to your request (usually we respond much faster.)

What is Expese refund policy?

Please note, Expese does not offer a refund on a weekly subscription/rental fee. Except in a case where Expese does not approve your rental request, Expese will refund your order right away.